Returns & Refund Policy

1. How Our Refunds Work — Marketplace Model

Because funds are held in escrow until you confirm receipt, you are protected from the moment you pay. The seller does not receive a single cent until you are satisfied. This is fundamentally different from buying from a shop — it means disputes are resolved before money changes hands, not after.

2. The 24-Hour Inspection Rule

Upon confirmed delivery of an item (as shown by carrier tracking), the buyer has 24 hours to inspect the item and either:

• Confirm receipt — the item matches its description and the transaction is complete, or
• Raise a dispute — the item does not match its description (see Section 5)

The 24-hour window exists to protect both parties. Buyers must be ready to inspect the item promptly upon delivery. If you anticipate being unavailable on your delivery date, please notify us in advance so we can note this on your transaction.

3. Valid Grounds for Refund

A refund may be approved where:

• The item received materially does not match its listing description — for example, the condition is significantly worse than stated, or key details (size, certification, model) are incorrect
• The item was not shipped and no valid tracking number was provided within 10 business days of payment being secured in escrow
• The parcel was confirmed lost in transit and not located within 60 calendar days of the seller filing a formal complaint with the carrier
• The item arrived significantly damaged in transit and the seller had failed to adequately package it or provide insurance

In all cases, the buyer must provide clear photographic or documentary evidence of the issue within the 24-hour window.

4. Not Eligible for Refund

No refund will be issued where:

• The buyer changes their mind after shipment has occurred
• The buyer fails to inspect the item and raise a dispute within 24 hours of confirmed delivery
• The item description clearly disclosed the condition, defects, or limitations and the buyer accepted these
• The item is listed and sold as-is (damaged, incomplete, or for ground handling only) where this was explicitly stated
• Damage was caused by the buyer after receipt
• The buyer refused to pay customs or import duties and the item was returned
• The dispute was raised after the 24-hour window has elapsed
• The buyer provided an incorrect shipping address

5. How to Raise a Dispute

If you receive an item that does not match its listing description, follow these steps:

1. Do not use the item. Using the item after identifying a problem may be considered acceptance of it.
2. Contact AdrenalineShop within 24 hours of delivery via our contact form, email, WhatsApp, or Telegram. Clearly state the problem and your transaction reference.
3. Provide evidence. Submit clear photographs showing the discrepancy between the item received and the listing description.
4. Keep the item safe. Do not dispose of, alter, or further damage the item while the dispute is open.
5. Await our assessment. We will review the evidence from both parties and aim to reach a decision within 14 business days.

Our decision will be based on the evidence provided by both the buyer and seller. We act as a neutral mediator and aim to reach a fair outcome for both parties.

If the dispute is resolved in the buyer's favour, the item must be returned to the seller before the refund is processed (see Section 6). If resolved in the seller's favour, payment is released and the buyer retains the item.

6. Return Shipping

Where a return is approved:

• If the item does not match its description due to seller misrepresentation, the seller bears the cost of return shipping
• If the buyer has violated the rules of good trading practice (for example, attempting to return an item they have used or damaged), the buyer bears the return shipping cost
• Items must be returned in the same condition in which they were received
• The refund will be processed only after the seller confirms receipt of the returned item in satisfactory condition

Return shipping must use a tracked service. AdrenalineShop is not responsible for items lost during return transit.

7. Refund Process & Timing

Once a refund is approved:

• The refund will be issued to the same payment method used for the original transaction (Wise or Mercury bank transfer)
• Our commission is non-refundable once the item has been shipped, as the service has been provided
• Any non-recoverable payment transfer fees already incurred are deducted from the refund amount
• Refunds are typically processed within 5–10 business days of approval, depending on your bank or payment provider

8. Special Note — Safety-Critical Equipment

The discovery of a safety defect during professional inspection after the 24-hour window has elapsed does not constitute grounds for a refund under this Policy. This is why we strongly encourage buyers to conduct or commission a professional inspection before confirming receipt.

Equipment certified as ground handling only, damaged, or for parts is sold as-is and carries no implied airworthiness. Buyers of such items accept full responsibility for verifying its suitability before any use.

9. Questions

For any questions about this policy or to raise a dispute, please use our contact form. We aim to respond within 24 hours on business days.

Adrenaline Group LLC
30 N Gould St, STE 4000, Sheridan, WY 82801, USA